Royal M Hotel by Gewan Fujairah

It’s a great place! The staff were friendly and welcoming, from the security staff to the valet parking attendants and reception. Special thanks to the Filipina receptionist who was especially attentive and kind to us. The hotel is spacious, affordable, and has a great swimming pool. We will definitely come back. Checked in on Saturday, 21st Feb 2026.

I had a very disappointing experience at this hotel, especially considering it is advertised as a 5-star property. Upon arrival, no one came to assist with valet parking, and the receptionist was not welcoming, not smiling, and showed no professionalism. I had reserved two rooms, yet one of the rooms given to us was still undergoing maintenance, which is completely unacceptable. What made the situation worse is that I had visitors with me, and I felt genuinely embarrassed in front of them. This is not the kind of experience anyone should go through while on holiday. When I went to take a shower, I found the shower gel container empty. After calling reception, I had to wait around 10 minutes before it was delivered. I still enjoyed my holiday, don’t get me wrong, but I was truly expecting a much higher level of service from a 5-star hotel. Unfortunately, the lack of organization, attention to detail, and staff training significantly affected our stay. I would not recommend this hotel, as it does not meet the standards expected of a 5-star experience. To top it up at breakfast she didn't clean the table for us she asked us to go to another one.

Great stay at Royal M! The staff are professional, and the housekeeping team are good occasionally we had to request for towels however they are efficient. We used the gym and pool every day, and it’s a perfect setup for kids. Room service was prompt and the food was delicious. Breakfast has a great pastry selection, though a few more yogurt/Laban options for the little ones would be a nice touch. We loved it so much we extended our stay the location was easy access to Fujairah Mall and reception staff were helpful. Thank you! A special thanks to the senior management team who gave us soup when we were under the weather! We would highly recommend this hotel!

Had a very pleasant stay at Royal M Hotel by Gewan. The room view was excellent and really made the stay enjoyable. Reception staff were supportive and helpful. Fujairah Mall and Nesto Hypermarket are easily accessible directly from inside the hotel via the 1st floor, which is very convenient. Room service had a small issue, but overall the experience was very good. Would definitely recommend and stay again.

We really enjoyed our stay at the Royal M Hotel. The rooms were very nice, and the bed was also extremely comfortable. It was nice and hard, with good back support, not like the soft ones in other hotels. The breakfast was also quite delicious. Also, the pool and gym meet the standards. Sadly, the steam room was not working. Please note, if you want to use the locker, the lifeguard who sits on the upper floor will provide the key, which the lifeguard conveniently forgot to mention to us 😊 One thing the management needs to look at is the bathroom plumbing. The water was not draining properly. Ms. Ghada (I hope I got her name right) was friendly and graciously extended our checkout by a couple of hours. Unfortunately, I cannot say the same for her colleague, a gentleman also at the front desk (apparently a manager!!!) who rudely ignored my ongoing conversation with him and started conversing with another person behind me. This is extremely unprofessional and downright arrogant. I hope the management will take notice of this. On the same note, I did not want to let one person's behavior ruin my entire experience, especially when every other staff member is courteous, friendly and well behaved. Managers and bosses should lead by example, which does not seem to be the case here. I wish the staff of the Royal M Hotel all the best. Keep up the excellent service.