European Spa

I was racially profiled from the beginning and demanded payment as soon as I walked in. I requested a 4 hand massage which was drastically overpriced and after 20-25 min I was asked if I wanted extra services and I asked if the massage could be completed first and they massaged for another 10 mins and asked again. I just wanted a full hour four hand massage and I always tip handsomely for a good massage but this experience was the worst I’ve ever had in Dubai hands down.

I had a spa treatment today and really enjoyed it. The staff was great and the therapist was very good. Sofia has golden hands and you feel energized after her massage.

Tension relaxation treatment finished early and full body massage was not given as feet were excluded. What I received was rushed, disorganized, and frankly, dismissive. The therapist did not explain what the massage would include or inquire about my problem areas, wasted time finding oil, and skipped my feet entirely—despite me confirming beforehand that this would be a full-body massage. A heavy towel covered my face making me uncomfortable, especially as I did not know if this was clean.There was little communication during the session. It ended early, and the therapist walked off after saying 'massage over' without asking if I was satisfied or if the massage met my expectations. No aftercare, no courtesy just a cold exit. I couldn’t help but feel that my race has influenced the lack of care and attentiveness I received. Whether intentional or unconscious, the treatment felt impersonal and exclusionary, leaving me feeling unseen and undervalued. This should not be the case and I would not recommend this place for Asians (or indeed anyone). I don’t typically write reviews but I had to mention this as I would not recommend this place at all. As a reputable hotel, Sofitel should be embarrassed to allow such an organisation to be associated with their name. The experience felt more like a rushed and overpriced backroom treatment than a refined service worthy of a luxury hotel. The atmosphere is horrendous with small, hot and outdated rooms. A horrible experience making me feel much worse than when I arrived. I'd rather be told if I'm not welcome than be subject to overwhelming unprofessionalism.

very satisfied! friendly and helpful staff. pleasant atmosphere. massage at the highest level. left relaxed, full of strength and emotions. if there was an opportunity to put more stars, I would gladly put them🔥 I'll come again

Massage was so relaxing! I definitely recommend this massage spot. Thank you girl for your service