One&Only Spa - Royal Mirage

We did the couples hammam and it was such a unique experience. The whole treatment was relaxing and felt very authentic. My skin felt so silky smooth afterwards, honestly the softest it’s ever felt. A really lovely way to switch off and enjoy some time together. Would definitely recommend if you’re visiting Dubai.

Excellent service at reception and during the hammam treatment. We did not know what to expect going in but the ladies were able to explain each step. Highly recommended.

Im so upset because I called 2 times to book an appointment with my therapist zainab because my sister always come with her so I want to try with her but then the reception told me they will call me back but never call again.i guess her name is Monica.we came from Abu Dhabi to Dubai only for hammam they don't know how to communicate with the customer..this is not professional at all..I can not then rich out with the manager never I will go there 😡😡😡

Magnificent spa! The softest towels, like fluffy clouds somewhere above the rainbow. Excellent service and the most competent staff who truly know how to make anyone happy and relaxed. A pleasant relaxation area and delicious tea. Guests receive delightful surprises and there is a shop where it's hard to resist the temptation to take a few bottles for your perfume collection. If you go with a partner, there is a high risk of falling in love again and experiencing a rush of butterflies and goosebumps all over your body.

I recently visited the One&Only Spa and was left disappointed, especially knowing how outstanding it used to be 10 years ago. Back then, it was easily one of the top 3 spas in Dubai. Today, I wouldn’t place it in the top 10. The facilities were surprisingly limited. There was only a small sauna that could fit just two people, a plunge pool that was neither cold nor warm—just an uninviting in-between—and a steam room that barely worked. The steam only reached the ceiling, and as soon as it began to drop to a usable level, it stopped. The spa was open to both men and women during the afternoon, which made the limited space even more noticeable. After using the sauna briefly and trying the plunge pool, we returned to find the sauna already occupied. There was nothing else to do besides sit around and play chess—hardly what you'd expect from a luxury spa. We raised concerns about the steam room at reception. They asked us to wait while they checked, then came back with a vague response: “That’s just how it is.” We pressed again, and again were told, “Please wait.” After about 30 minutes of this, we were finally taken to a proper steam room located in the hammam—which had been empty all along. It felt like we had to insist repeatedly just to get basic service. We also asked several times if we could start our treatments earlier, but were always told, “We’ll check,” with no follow-up. The treatments (massage and facial) were fine—average at best. Nothing like the exceptional quality I once associated with this spa. Finally, when settling the bill, I mentioned my entitlement to a 20% discount. They confirmed it, but had only applied a 10% reduction. I had to point it out before it was corrected. Overall, this was not the experience I expected from a spa with such a prestigious past. A real disappointment.